Hours of operation: M-F: 8-5 SAT: 9-2 SUN: Closed We dismantle and recycle 2002 to current Volkswagen Jetta, GTI, Golf vehicles. Over 100 quality used parts from each vehicle are removed, inventoried and prepared for sale. Unlike most large chain auto dismantlers, no part is too small for us to inventory and sell. Over 9 years ago we opened an eBay store which was unheard of at the time. Our store is still going strong and continues to be an ever evolving avenue for us. Austin Imports has had an eBay store for over 9 years. We pride ourselves on our products and service. With almost 400 parts sold each month on eBay, we are still able to keep a 99.5% or better feedback rating. We ship parts on a daily basis. We primarily use USPS and FedEx so our customers can get accurate tracking information. Every package is shipped within the 24 hour period from time of order. If you purchase a quality used Volkswagen part from Austin Imports and don't receive an email with your tracking information in that time period, please call us so we can provide you with the details. Besides carrying a wide range of parts for your vehicle, we also offer specialized VW repair and maintenance services. Vag-com diagnostic testing for VW vehicles with an OBD II port.
We offer free shipping to the lower 48 states only (Alaska, Hawaii & Puerto Rico contact us for additional shipping charges.) Most of the items we sell are shipped out via FedEx Ground. The smaller packages get shipped out via USPS First Class if the item meets the 13 ounce weight requirement. Oversized items or items weighing over 150 lbs will be delivered by freight. Freight Customers: When purchasing item that will clearly be freighted, we ask that you provide us with a business address (must have forklift) and a phone #. That way, we can have the item delivered straight to the business address. If a business address is not available, the item will be shipped to a freight company terminal in your area and you will be required to pick up the item from there. The Phone# is a must, in order for the freight company to get in touch with you when the item will arrive or if any problems arise. International Customers: Please contact us before bidding on the item to discuss additional shipping costs or if we can even ship this item to you. Shipping is more expensive and it may take a few weeks or longer to deliver.
Our parts are individually inspected and everything is described in the description. This being said, we are human and may make mistakes. Should this occur, we will do our best to correct the problem in a timely manner. We will accept returns within two weeks from time of delivery for a 20% restocking fee if the mistake was not on our part. Money back will be an option but for the item only. shipping charges are NON-REFUNDABLE.
